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Support Center
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Email us at
support@wilmaa.com
or write us via WhatsApp at
+41 77 089 22 13
. The requests will be answered on workdays between 8:30 and 17:00.
Knowledge base
FAQ
ABOUT WILMAA
9
What is Wilmaa?
How many channels does Wilmaa offer?
Does Wilmaa cost me anything?
What is Wilmaa Premium and what's the difference between the different subscriptions?
How quick does my internet need to be?
See all 9 articles
ACCOUNT MANAGEMENT
7
How do I register?
What should I do if I forget my password?
How can I unsubscribe to the newsletter?
How can I change my personal details?
Where can I edit my individual channel list?
See all 7 articles
PAYMENT & SUBSCRIPTION MANAGEMENT
17
What payment options do I have? Can I pay via invoice or online banking?
When will I receive a payment reminder?
Where can I see how long my subscription will still run?
Will my subscription be renewed automatically?
What is Wilmaa Premium and what is the difference between the different subscriptions?
See all 17 articles
TROUBLESHOOTING
12
I do not receive a stream - the player remains black. What can I do?
My screen is stuttering and jumping. What's going on?
I am in Switzerland right now but I still receive an error message saying that Wilmaa TV is only available in Switzerland. What’s going wrong?
I have Replay TV but I can't see any programs from the last seven days. Why?
Why can I not see all channels?
See all 12 articles
RECORDINGS & DOWNLOADS
8
Can I record or download a show?
How many recordings can I store in my account?
What resolution do my downloads have?
Why is the start or the ending of the show missing?
Can I record shows in different languages?
See all 8 articles
MOBILE
7
How do I log out of from my iPhone or iPad?
How can I resolve screen and sound problems on my iOS device?
Can I broadcast Wilmaa via Chromecast or AirPlay on my TV?
How can I resolve screen and sound problems on my Android devices?
Can I watch Wilmaa on my iPhone or iPad?
See all 7 articles
APPLE TV
7
How can I watch Wilmaa with Apple TV?
How do I connect the Apple TV Box with my account?
Can I use Wilmaa on Apple TV for free?
How can I resolve screen and sound problems on my Apple TV?
How can I change the language setting on my Apple TV Box?
See all 7 articles
WEB
3
Switching from Flash Player to the new player does not work, the player remains black. What can I do?
Do I need the Adobe Flash Player to watch Wilmaa in my web browser?
How can I resolve screen and sound problems on my Browser / Web Player?
ANDROID TV
7
How can I watch Wilmaa with Android TV?
How do I connect Android TV with my account?
Can I use Wilmaa on Android TV for free?
How do I log out of my account on Android TV?
Can I use Wilmaa on Samsung TV?
See all 7 articles
WILMAA BOX
5
How do I reset my Wilmaa Box?
How can I record programs on my Wilmaa Box?
My Wilmaa Box remote control isn’t working anymore. What can I do?
How can I resolve screen and sound problems on my Wilmaa Box?
My Wilmaa Box isn't working any more, what can I do?
