Images and sound may “stutter” or be of poor quality if your internet connection is too slow, at least 20 Mbit/s are recommended. 

Perhaps one of your apps is taking up lots of bandwidth? Or maybe someone else in your home is using an app that consumes lots of bandwidth? Try closing the application and see whether the images and sound improve.

You could also conduct a speed test. If you’re using a wireless internet connection, see  if the problems still arise using a LAN port.

If you need more help, please contact our support.