Check your Internet speed with a speed test app from the AppStore (e.g. ookla). The bandwidth should be at least 10 Mbps.

If you are connected via WLAN, please try if the problem also occurs via LAN.

If the bandwidth is sufficient, please close the app (double click on the Home button, then wipe upwards to close the app) and activate in the settings under Apps → Wilmaa TV "Delete saved content".

If this does not solve the problem, please delete the Wilmaa app from your Apple box, then restart the device and reinstall the Wilmaa app.

If this does not help either, please contact our support.