TROUBLESHOOTING
If you only see a black screen after registration and station selection, this means that the stream does not start. To fix this problem, you can do the fo...
Thu, 21 Mar, 2019 at 4:03 PM
Images and sound may “stutter” or be of poor quality if your internet connection is too slow, at least 10 Mbit/s are recommended. Perhaps one of your apps...
Wed, 31 Jul, 2019 at 2:13 PM
Deactivate any VPN, AdBlocker or other Plugins, which might cause the problem. Maybe try on other browsers or devices as well. If the problem persists, ple...
Fri, 28 Feb, 2020 at 9:23 AM
Please check here if your Replay TV has been activated. Due to legal restrictions, offering immediate and full access to the program from the last 7 days ...
Thu, 21 Mar, 2019 at 4:07 PM
All channels which are listed here, are available to all users. Please check if you might be using your individual channel list and haven't added the m...
Thu, 21 Mar, 2019 at 4:10 PM
This error message might be related to your Ad Blocker settings. Please try to deactivate your Ad Blocker and in case the message reappears, please contact o...
Wed, 31 Jul, 2019 at 2:24 PM
Please check if the problem might be caused by your internet connection. In case you are using the app you can try to deinstall it and download it again....
Fri, 28 Feb, 2020 at 9:26 AM
Please make sure that you are logged in with the right account. Log out and back in again to allow your account to be updated. Please also make sure that y...
Tue, 14 May, 2019 at 3:15 PM
You’ll need a Wilmaa Premium subscription (Wilmaa Me, Wilmaa Me Plus or Wilmaa Friends&Family) if you want to turn off Wilmaa advertising when you chang...
Fri, 28 Feb, 2020 at 9:30 AM
Please make sure that you are logged in with the right account. Once you have activated Replay TV for the desired channels, you will be able to use Replay TV...
Thu, 21 Mar, 2019 at 4:20 PM