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TROUBLESHOOTING

I do not receive a stream - the player remains black. What can I do?
If you only see a black screen after registration and station selection, this means that the stream does not start. To fix this problem, you can do the fo...
Thu, 21 Mar, 2019 at 4:03 PM
My screen is stuttering and jumping. What's going on?
Images and sound may “stutter” or be of poor quality if your internet connection is too slow, at least 10 Mbit/s are recommended.  Perhaps one of your apps...
Wed, 31 Jul, 2019 at 2:13 PM
I am in Switzerland right now but I still receive an error message saying that Wilmaa TV is only available in Switzerland. What’s going wrong?
Deactivate any VPN, AdBlocker or other Plugins, which might cause the problem. Maybe try on other browsers or devices as well. If the problem persists, ple...
Thu, 21 Mar, 2019 at 4:06 PM
I have Replay TV but I can't see any programs from the last seven days. Why?
Please check here if your Replay TV has been activated. Due to legal restrictions, offering immediate and full access to the program from the last 7 days ...
Thu, 21 Mar, 2019 at 4:07 PM
Why does the TELE channel open first and why can't I remove it from my individual channel list?
With Wilmaa Free, once per day the TELE channel is shown when starting the player. To remove it from your individual channel list or to unshow the TELE chan...
Thu, 21 Mar, 2019 at 4:08 PM
Why can I not see all channels?
All channels which are listed here, are available to all users. Please check if you might be using your individual channel list and haven't added the m...
Thu, 21 Mar, 2019 at 4:10 PM
What does the error message Error (-23288) refer to and what can I do?
This error message might be related to your Ad Blocker settings. Please try to deactivate your Ad Blocker and in case the message reappears, please contact o...
Wed, 31 Jul, 2019 at 2:24 PM
The streaming is interrupted constantly, what can I do?
Please check if the problem might be caused by your internet connection.  In case you are using the app you can try to deinstall it and download it again. ...
Tue, 14 May, 2019 at 3:13 PM
Why are the Wilmaa Premium features not working anymore?
Please make sure that you are logged in with the right account. Log out and back in again to allow your account to be updated. Please also make sure that y...
Tue, 14 May, 2019 at 3:15 PM
How do I turn off advertising?
You’ll need a Wilmaa Premium subscription ( Wilmaa Me, Wilmaa Me Plus or Wilmaa Friends&Family) if you want to turn off Wilmaa advertising when you chan...
Tue, 14 May, 2019 at 2:12 PM