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Support Center
How can we help you today?


Email us at support@wilmaa.com or write us via WhatsApp at +41 77 089 22 13. The requests will be answered on workdays between 8:30 and 17:00.
Solution home FAQ

RECORDINGS & DOWNLOADS

Can I record or download a show?
As a Wilmaa Me, Wilmaa Me Plus or Wilmaa Friends&Family user you can record shows from the past seven days as well as from the future. Recordings can be...
Fri, 22 Mar, 2019 at 10:22 AM
How many recordings can I store in my account?
It depends on your subscription type how much storage you have: Wilmaa Free: 60 hours of recording, available for two weeks Wilmaa Me: 500 hours of recordin...
Thu, 21 Mar, 2019 at 4:29 PM
What resolution do my downloads have?
The Downloads are saved in Mp4 Format and have a resolution of 720x404 Pixel.
Thu, 21 Mar, 2019 at 4:32 PM
Why is the start or the ending of the show missing?
Wilmaa's schedule is based on the information we get from the TV stations. Unfortunately the schedule is not always correct. Because of an overtime in...
Thu, 21 Mar, 2019 at 4:35 PM
Can I record shows in different languages?
Yes, if a program is available in more than one language, the language must be set before recording. When playing the recording, the language cannot be chan...
Thu, 21 Mar, 2019 at 4:37 PM
What happens to my recordings when my subscription expires?
Once the subscription has expired, the recordings are no longer available for you.
Thu, 21 Mar, 2019 at 4:38 PM
How long can I keep my recordings?
For Wilmaa Premium users, the recordings are deleted one year after recording. However, you can download your recordings to your iOS or Android device and w...
Thu, 21 Mar, 2019 at 4:39 PM
Why does the title of my recording not match with the content?
Sometimes the TV stations change their schedule on very short notice and don’t inform us in time. The reason for those changes are often sports events or br...
Thu, 21 Mar, 2019 at 4:40 PM